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Terms of sale

These conditions of sale (“Terms of sale”) shall apply to product orders that you make Martin A. It perelló established in Street Pi, 21, Xativa, 46800, VALENCIA, CIF 20415729D, on the website www.esenciasxativa.es (“Website”).

Payment Methods

You must make the payment through one of the payment methods described below, as it indicates. Martina. Perelló issue an invoice, which will be delivered together with products purchased. All payments will be made in Euros.

Martina. Perelló offers you the choice between the following forms of payment:

  • Credit card, Visa, Mastercard, Euro6000; simply provide your card number, expiration date and the CVC2 code. In this case, sus datos serán cifrados y enviados bajo servidor seguro a TPV virtual de STRIPE.
  • By Bank transfer, in favor of “Martina. Perello”: You must make the transfer within a maximum period of 5 business days since he placed the order (if you have not received confirmation of the transfer after this period, will cancel the order). Data bank account will show once the order is. The concept remember to mention the reference of the order.
  • COD (Only orders in Spain), you pay the order when you receive it. Only this form of payment is accepted for orders over 25 And less than EUR 1000 EUR . This payment, además, leads to increased 6EUR, corresponding to the fee reimbursements against the Transportation Agency.
  • PAYPAL: Without any commission. The client, al “Confirm the order”, It is redirected to the PayPal website. There will be identified or recorded and can pay a securely and instantly. When the customer has made the payment, you should click on “Back to the seller” and will be given full confirmation of your order management. Visit PAYPAL , for more information.
Prices and availability of products

You can purchase any of the products Martin. Perelló it offered for sale on the Website. Martina. Perelló make its best efforts to make available at all times the products offered for sale; However, Martina. It perelló can not guarantee that you will have available the product you want to buy when placing your order, so Martin. It perelló will tell you about the availability of the desired product at the time of your order.

If stocks end of a requested product, the request of the customer notice will be canceled -except where it is impossible to contact him- and will propose a similar product, in which case you may either modify your initial request or accept or reject the proposal of Martin A. Perello.

References to products Martin. It perelló included in any site that has established a link does not imply that the product is available for sale through this Web Site. Such references shall not be construed in any way as an offer to sell by Martin A. Perello.

Prices of products will be appearing on the Web Site at the time you make your order. Martina. Perelló reserves the right to modify at any time the prices of their products, in which case the new prices apply immediately to new requests you make, as well as the modifications you request regarding previous orders, it being understood in any case that the price changes will not apply to orders already made by you which are pending delivery.

Taxes

The VAT is included in the prices corresponding products.

Shipping costs

TheShipping costsfor Spanish State, They will be added to the total amount through an automated process.

If your purchaseexceeds 40 € and the weight of the order isless than 2 kg, Martina. Perelló bear the shipping costs (only for shipments to Spanish territory).

Shipping order

Orders are shipped to 15:00 hours on weekdays. Orders received before 14:00 hours will be prepared and sent on the same day. Those received after this time, They will be shipped the next day.

En 7 business days to anywhere on the Peninsula, 10 business days Balearic Islands, Canary Islands, Ceuta and Melilla and the rest of the world, after the order has been completed, You will be enjoying your home from products chosen to receive by a recognized courier company.They will not be delivered to PO.

The delivery described will be effective in the event that the customer is localizable in the place of delivery during that period, in which case the products delivered shall mean the date on which Martin A. It perelló put them available at the place of delivery.

The order will be canceled in any of the following two scenarios:

  • can not be delivered when it is attempted on three occasions.
  • It was not possible to contact the customer in 9 working days after the first failed delivery attempt.
  • Users placing COD orders not picked up and are returned by the carrier for no reason can not return to make any purchase through this online service, and they will be withdrawn from your account every possible promotional points valid for this Web Site.
  • Orders paid by credit card or bank transfer and returned after several attempts at delivery by transport agency, They will be refunded except for the costs generated by transport.
Guarantee

Martina. It perelló states that the products have guarantees applicable in each case.

Products purchased on the website always have the information at least in Castilian, and a support service to the customer in Spain. For more information contact ourCustomer Service: info@herbolarioesencias.com or byContact Form. You can also call us on 962280788.

Returns

Our ultimate goal is the satisfaction of our customers. Por lo tanto, we want to ensure that the product you have purchased in our store always meet their aspirations. If not so, You have 7 business days, counting from the day of receipt of the goods, to return the product. Simply send us an email indicating your name info@herbolarioesencias.com, Address, Phone number, DNI and the product you want to return. You can also call us on 962280788. We will contact you to agree on the product collection.

Collecting the product will be managed by Martin A. It perelló and direct expenses arising from such refund shall be borne by the customer for additional costs and expenses incurred justified Martin. It perelló to meet its repayment.

The refund of the purchase will be made, in any case, receipt of items from Martin. Perello. After checking the condition of the goods, it must be unused and in its original packaging, It will proceed to the refund of the amount (shipping costs not included) in the same mode in which the purchase was made, except cash, to be returned by bank transfer.

In the event that a refund article is not in the conditions mentioned, this is, has been given a not correspond with the normal use of the same use, You will be forwarded to the client, also by charging the corresponding portes.

In the event that the product arrives in damaged or defective conditions, It will be exchanged for the same product in perfect condition.
No returns will be accepted from those products “prepared in accordance with specifications of the consumer or clearly personalized, what, by nature, they can not be returned or are liable to deteriorate or expire rapidly.” (Management Act Art Retail Trade. 45).

Security

The website guarantees a safe purchase. For your safety, you will see that at no time Martin. It perelló request your bank details in any of the forms of payment available. To ensure the safety of your purchase, los pagos con tarjeta se realizan directamente en el sitio web de TPV virtual de STRIPE, through a payment gateway (TPV-Virtual) to which we will send from our shop at the time of payment through a secure connection.

Data Privacy Policy

Martina. It perelló considered as basic objective guarantee the privacy and confidentiality of personal information collected from their users through any system that allows the transmission thereof. Martina. It perelló expresses its commitment to compliance with legislation in this area is in force at all times, en la actualidad, Organic Law 15/1999, de 13 from December, Protection of Personal Data.

We will not use data from our buyers, including but not limited to, Your name, address, phone number and email address, rather than managing your purchase. Asimismo, we will inform you the latest news, if You decide what, which relate to the products and improvements, offering the option to unsubscribe to our electronic dissemination system.

You can exercise your rights of access, rectification, cancellation and opposition by sending an email to info@herbolarioesencias.com, or by calling the 962280788.

Law and Jurisdiction

These Conditions of Sale shall be governed by the laws of Spain. The contract shall be held in the place where you have your habitual residence, It is competent to hear any dispute arising from these Terms of Sale the courts of the place.

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