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Terms of sale

These conditions of sale ("Terms of sale”) Will apply to product orders that you make to Martín A. Perelló with registered office at Calle Pi, 21, Xativa, 46800, VALENCIA, CIF 20415729D, under the website www.esenciasxativa.es (“Website”).

Payment Methods

You must make the payment using one of the forms of payment described below, as indicated. Martín A. Perelló will issue the corresponding invoice, which will be delivered together with the products purchased. All payments will be made in Euros.

Martín A. Perelló offers you the possibility to choose between the following forms of payment:

  • Credit card, Visa, Mastercard, Euro6000; You only have to provide your card number, the expiration date and the CVC2 code. In this case, your data will be encrypted and sent under a secure server to a virtual POS of STRIPE.
  • By Bank transfer, in favor of "Martín A. Perelló": you must make the transfer within a maximum period of 5 business days since you placed the order (if you have not received confirmation of the transfer after this period, the order will be canceled). The bank account details will be shown to you once the order is placed. Remember to mention the order reference in the concept.
  • COD (Only for orders in Spain), you pay for the order upon receipt. This form of payment is only accepted for orders over 25 EUR and under 1000 EUR. This form of payment also entails an increase of 6EUR, corresponding to the commission for counter refunds from the transport agency.
  • PAYPAL: Without any commission. The customer, when "Confirming the order", is redirected to the PAYPAL website. There you will identify or register and you can make the payment in a safe and instantaneous way. When the client has made the payment, he will click on "Return to the seller" and he will be given full confirmation of the management of his order. Visited PAYPAL , for more information.
Prices and availability of products

Usted podrá adquirir cualquiera de los productos que Martín A. Perelló ofrece para su venta en el Sitio Web. Martín A. Perelló realizará sus mejores esfuerzos para tener disponibles en todo momento los productos que se ofrecen para la venta; no obstante, Martín A. Perelló no puede garantizar que tendrá disponible el producto que Usted desea comprar en el momento de efectuar su pedido, por lo que Martín A. Perelló le informará sobre la disponibilidad del producto deseado en el momento de efectuar su pedido.

In the event that stocks of a requested product expire, the customer's order will be canceled with prior notice -except in cases where it is impossible to contact him- and a product with similar characteristics will be proposed to him, in which case you may well modify your order initial or accept or reject the proposal of Martín A. Perelló.

References to Martín A. Perelló products included in any site with which a link has been established do not imply that said product is available for sale through said Website. Such references will not be construed in any case as an offer to sell by Martín A. Perelló.

The prices of the products will be those that appear on the Website at the time you place your order. Martín A. Perelló reserves the right to modify the prices of its products at any time, in which case the new prices will be immediately applicable to the new orders that you make, as well as to the modifications that you request in relation to previous orders, being understood in any case that price changes will not apply to orders already made by you that are in the process of delivery.

Taxes

The corresponding VAT rate is included in the prices of the products.

Shipping costs

TheShipping costsfor the Spanish State, they will be added to the total amount through an automatic process.

If your purchaseover € 40and the weight of the order isless than 2 kilograms, Martín A. Perelló will bear the shipping costs (only for shipments to Spanish territory).

Shipping order

Orders are shipped at 3:00 p.m. on weekdays. Orders received before 2:00 p.m. will be prepared and shipped the same day. Those received after this time will be sent the next day.

In 7 business days for anywhere on the Peninsula, 10 business days for the Balearic Islands, the Canary Islands, Ceuta and Melilla and the rest of the world, after the order has been placed, you will be enjoying the chosen products that you will receive at home. through a recognized parcel company.They will not be delivered to PO.

The delivery period described will be effective in the event that the customer is reachable at the place of delivery during that period, in which case the products will be deemed delivered on the date on which Martín A. Perelló makes them available to him at the place of delivery.

The order will be canceled in any of the two following cases:

  • Delivery cannot be made when delivery is attempted three times.
  • It has not been possible to contact the customer within 9 business days after the first failed delivery attempt.
  • Users who place cash on delivery orders that are not collected and returned by the transport company for no reason will not be able to make any purchase through this online service, and all possible promotional points will be removed from their account. valid for this Website.
  • Orders paid by credit card or bank transfer and returned after several delivery attempts by the transport agency, will be reimbursed except for the costs generated by transport.
Guarantee

Martín A. Perelló states that the products have the applicable guarantees in each case.

The products purchased on the Website always have information at least in Spanish, and a customer support service in Spain. For more information go to ourCustomer Service: info@herbolarioesencias.com or through theContact Form. You can also call us at 962280788.

Returns

Nuestro máximo objetivo es la satisfacción de nuestros clientes. Por lo tanto, queremos asegurarnos que el producto que Usted haya adquirido en nuestra tienda siempre corresponda a sus expectativas. Si no fuera así, Usted dispone de 7 días hábiles, a contar desde el día de recepción de la mercancía, para devolver el producto. Simplemente escríbanos un correo electrónico a info@herbolarioesencias.com indicando su Nombre, Dirección, Número de Teléfono, DNI y el producto que desea devolver. También puede llamarnos al 962280788. Nos pondremos en contacto para acordar el día de recogida del producto.

The collection of the product will be managed by Martín A. Perelló and the direct expenses derived from this return will be assumed by the customer as justified additional costs and expenses incurred by Martín A. Perelló to attend to its return.

The refund of the purchase will be made, in any case, upon receipt of the items by Martín A. Perelló. After checking the status of the merchandise, which must be unused and in its original packaging, the amount will be reimbursed (shipping costs not included) in the same mode in which the purchase was made, except in cash, which is will refund by bank transfer.

In the event that in a return the item is not in the aforementioned conditions, that is, that it has been given a use that does not correspond to its normal use, it will be sent to the customer, also charging the corresponding postage.

In the event that the product arrives in damaged or defective conditions, it will be exchanged for the same product in perfect condition.
Returns of products "made according to consumer specifications or clearly personalized, or which, due to their nature, cannot be returned or may deteriorate or expire quickly, will not be accepted." (Law of Ordinance of the Retail Trade Art. 45).

Security

The website guarantees a safe purchase. For your safety, you will verify that at no time does Martín A. Perelló request your bank details in any of the available forms of payment. To guarantee the security of your purchase, card payments are made directly on the virtual POS website of STRIPE, through a payment gateway (TPV-Virtual) to which we will send you from our store at the time of payment through a secure connection.

Data Privacy Policy

Martín A. Perelló considera como objetivo básico garantizar la privacidad y confidencialidad de los datos personales de sus Usuarios recabados a través de cualquier sistema que permita la transmisión de los mismos. Martín A. Perelló manifiesta su compromiso de cumplimiento con la legislación que en esta materia se encuentre en cada momento vigente, en la actualidad, la Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal.

We will not use the data of our buyers, including without limitation, their name and surname, address, telephone number and email address, other than for the management of their purchase. Likewise, we can inform you of the news, if you so decide, that are related to the products and their improvements, offering the option to unsubscribe from our electronic dissemination system.

You may exercise your rights of access, rectification, cancellation and opposition by sending an email to info@herbolarioesencias.com, or by calling us at 962280788.

Law and Jurisdiction

These Conditions of Sale will be governed by the laws of Spain. The contract will be understood to have been entered into in the place where you have your habitual residence, the courts and tribunals of said place being competent to hear any conflict arising from these Conditions of Sale.